Privacy Policy

Socha Atelier acknowledges the importance of your privacy and appreciates the trust you place in us regarding the handling of your personal information. We are dedicated to safeguarding your privacy and ensuring the security of your data. This privacy policy explains how Socha Atelier (“we”) collects, utilises, and shares information about you when you access our website, or engage with us in other capacities.

Information We Collect

Personal Information: The specific types of personal information we gather are contingent upon the purpose for which it is being collected. We may request the following:

  • Your name
  • Contact information, including your email address and telephone number
  • Demographic details such as postal address or postcode
  • Credit card or other payment information (in the event you purchase products from us)
  • Your preferences and opinions
  • Any additional information required on this website or otherwise requested by us or provided by you

How We Collect Information

We may obtain your information through various channels, including but not limited to:

  • Direct interactions with you when you:
    • Browse our website
    • Save items of interest
    • Register on our website
    • Log into the website post-registration
    • Make a purchase from us
    • Contact our Customer Care regarding orders or for any other inquiries
    • Engage with us on social media platforms
    • Converse with our team members

How We Use Information

The information we collect may be utilised for purposes such as:

  • Creating orders, transaction records, agreements for the sale of products, accounts, tax invoices, or receipts
  • Communicating with you regarding products, orders, shipping updates, special offers, and events that may pique your interest
  • Conducting research and analysis
  • Undertaking market research and business development, including website enhancements and assessing website traffic and trends
  • Delivering personalised content tailored to your preferences
  • Engaging in marketing activities, including direct marketing initiatives
  • Ensuring compliance with applicable laws, regulations, and directives issued by regulatory bodies

Storage and Security of Information

We implement reasonable measures to ensure the security of the personal information we collect, which includes encryption, secure servers, and access controls. However, we cannot provide an absolute guarantee regarding the security of your information.

Disclosure of Personal Information to Third Parties

We may disclose personal information to third-party service providers who assist us in the operation of our website or the conduct of our business. These third parties are contractually bound to uphold the confidentiality and security of your information.

How to Access and Control Your Personal Information

Under the Privacy Act, you possess the right to access your complete records. You may submit a written request for details regarding the personal information we hold about you, and we will endeavour to process your request promptly.

Contact Us or File a Complaint Regarding Privacy Breach

Should you have any inquiries, comments, or complaints regarding our practices, or if you believe we have not adhered to this privacy policy, please reach out to us via email at support@sochaatelier.com.au. Additional information regarding privacy and the safeguarding of your personal information is available on the website of the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Cookie Policy

We may utilise “cookies” when you visit our website. This technology enables us to personalise our service for you and monitor visitor behaviour patterns on the site.

By utilising our website, you consent to the placement of cookies on your device and the access to them during future visits. You may adjust your device settings to disable cookies. Please be advised that disabling cookies may impact your user experience, limiting your ability to access certain features.

Changes to This Privacy Policy

This Privacy Policy may be amended periodically, including modifications, additions, and deletions, at our discretion. Your continued use of our website subsequent to any amendments signifies your acceptance of those changes. We recommend regularly reviewing this Privacy Policy prior to providing personal information to ensure you are informed of any alterations, and only proceed to provide personal information if you agree to the revised Privacy Policy.

Shopify's Full Policy

Shopify's extended policy to which both parties, (Socha Atelier and Shopify) adhere to, can be found in the footer of each page or here; "privacy policy".