Shipping policy
At Socha Atelier, we aim to provide a seamless shopping and delivery experience for our customers. Please review our shipping policy below for detailed information on shipping options and terms.
Complimentary Domestic Shipping
- All orders include complimentary standard domestic shipping via Australia Post.
- Once your order has been dispatched, tracking details will be sent to you via email to help you monitor your delivery.
Additional Shipping Options
- Express, courier, and international shipping are available at additional costs.
- Please note that these shipping options do not affect the production time for made-to-order garments.
Production Time
- For made-to-order garments, production times are separate from shipping times and will be communicated to you at the time of purchase.
Tracking and Delivery Responsibility
- We strive to ensure the successful delivery of all orders by providing tracking information and handling details.
- Socha Atelier cannot assume responsibility for orders that are lost or stolen while in the care of third-party delivery services.
- In the event of a delivery issue, we will work with customers and the delivery service to resolve matters within our control.
For any questions or concerns regarding your shipment, please contact us at support@sochaatelier.com.au.